Explanation: In the following, a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial nor to his or her independent professional activity).

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You may revoke your contractual declaration within 7 days without stating reasons in text form (e.g. letter, e-mail) or - if the item is handed over to you before the deadline - also by returning the item. The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the consignee (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before we have fulfilled our obligations to provide information pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB as well as our obligations pursuant to § 312g para.1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. The timely dispatch of the revocation or the item is sufficient to comply with the revocation period.

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Exercise your right of revocation:

To do so, you must inform us (registered office: KMV Irschen, Irschen 19a, 9773 Irschen, info@irschen.com) of your decision to revoke the contract by means of a clear declaration (e.g. letter or e-mail). If you make use of this option, we will immediately send you (e.g. by e-mail) e-mail confirmation of receipt of such revocation.

 

The notification of the exercise of the right of withdrawal must be sent before the expiry of the withdrawal period.

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The consequences of a revocation

If you make use of the right of withdrawal and the declaration is also received by us in due time, we undertake to reimburse you all payments we have received from you, excluding delivery costs, without delay and at the latest within fourteen days from the day on which we received the notification of withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Fees for the repayment will not be charged in any case.

Until we receive the goods back or you have provided proof that you have sent the goods back to us, we can refuse a repayment. For this purpose, you must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs for the return shipment yourself.

 

If our goods are defective, we will pay the shipping costs within the EU. Please also inform us about this by e-mail to info@irschen.com and describe the defect to us. We will not assume any subsequent costs.

 

If the goods show a loss in value or a defect which is due to improper handling of the goods by you, we will not assume any costs. 

 

Last updated 14 September 2023